The on-going saga of the kitchen floor

On Friday the 'Karndean floor laying experts' came to undo the job they had done at the start of last October.

It has taken all this time to resolve the matter of the non-stuck tiles in the kitchen, study and cloakroom.  They arrived just after 9am and left at 10.40am and managed to have a 15 min break in between!  The picture above shows the cloakroom and the screed intact with the adhesive on top.  It also shows dark patches of dampness where it hasn't dried out over all this time!

They had trouble trying to get some of them up, as the picture above shows.  So they didn't bother to do so.  This tile was just left and shows signs of they way they tried to rip it up. 

 

In other places the underlying screed was pulled up too, so I imagine that those tiles were stuck firmly.  This picture shows the edge of the screed and the base concrete floor.

In other places the screed was left intact and the adhesive can be seen clearly on the top.

This last picture shows the state of the study floor where many tiles kept curling up their edges and corners even  after they had been heated and rollered  down.

I'm glad the tiles have gone but I am shocked at the way the floor has been left.  We had agreed that the tiles and adhesive should be taken away but, as you can see, there has been no attempt at removing the adhesive where it is still on the screed.  I think the next tile fitters will have more to do than they had thought - trying to get the floor level and in a state where tiles CAN be put down successfully.

And another thought, we had also asked for one step of faulty carpet on our stairs to be replaced, but that hasn't happened.  So we are left with the feeling that they do not really care about making sure that their customers are happy.

We did get a refund of the amount we had already paid towards the tiles.  So that's one good point.